Welcome to voldiva.com, Shop for computer accessories, computer laptops, computer notebooks, computer parts, computer peripherals, computer software and more at voldiva.com.

Store Policies:

Accepted Methods of Payment:  We accept Paypal, Visa, MasterCard, American Express and Discover. We also accept personal checks (with a 10-day hold for the check to clear).

Shipping Time:  The time needed to ship merchandise will vary depending on the shipment’s location and the particular time of year. Customers should expect a 7-10 day delivery time.

Shipping Methods:  Merchandise will be shipped using UPS or U.S. Postal Service (U.S.P.S.) where possible. In addition, some items may be shipped directly from the manufacturer to customers.

Order Acceptance Policy: Your receipt of an electronic or other form of order confirmation does not signify voldiva.com  acceptance of your order, nor does it constitute confirmation of our offer to sell. voldiva.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. voldiva.com  reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.

Cancellation Procedures: Cancellation Policy: If you need to cancel or change an order, please email or call us at 352-388-3509 immediately. If we are on the phone with other customers, your call will be directed to our voicemail system. Please leave us a message and email us your cancellation.

Orders that have not been processed will be fully refunded. Orders that have been processed, but have not shipped, will be charged a small fee of $4.50.

Orders that have already shipped cannot be canceled but can be refused however, customers will be charged the shipping and handling fee.

Damaged Shipments.
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

 Return Policy

 

Usually 85% of products are in-stock at anytime

2-3 Business days to ship out & receive tracking numbers 

Every product comes with our 100% satisfaction guarantee. If you are not happy after initial inspection with quality, materials, or workmanship, please fill out an RMA request to have your order returned. A 25% restocking fee will be charged for all non-defective returns. The supplier must always have a model and serial number for their returns, if you could provide us with this by email or in your RMA request this would help the RMA process to go a little quicker. Returns must be received 20 days from ship date.

This supplier does not ship to Hawaii or Alaska. For most home entertainment, video games, and opened software the supplier cannot accept the return, please check with customer service if you are having troubles with an RMA request for one of these. For all Samsung and/or Audiovox returns, please contact Samsung and/or Audiovox directly

This supplier does not usually accept a lot of the home entertainment, video games, and opened software back. You must have a Return Merchandise Authorization Number (RMA#) before returning any merchandise to Supplier. You can request an RMA# by filling your information on the Return/Exchange Page for the order you wish to return. Once you have provided us with the appropriate information, we will contact you with an assigned RMA number.

The following are Voldiva Return Shipment Policies* DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 25% Returns Processing Service Charge.

Defective product must be in original factory carton with all original packing materials.

All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.

The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.

Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.

Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.

If the product is found to be non-defective, an inspection fee of 25% per unit, will be billed to your account.

Supplier credits based on purchase price or current price, whichever is lowest.

DAMAGES

Supplier’s  DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:

1.     Note any damages on the receipt.

2.     Refuse the shipment (if possible) so that it is returned to Supplier for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. If damaged item is accepted via UPS/Fed Ex Ground, contact Voldiva for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 10 calendar days of receipt. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.

SPECIAL RETURNS:

XBox

Xbox Consoles - Supplier tracks serial numbers on all consoles. Defective return window is 20 days from original Supplier invoice date. All console returns must include console, controller, software, AV cable and power cord, original box and packing. Reseller will be billed for missing parts.

XBox Live - Defective return policy is 20 days from date of invoice. XBox needs the subscription code to remove it from their system. If the subscription code is not visible when returned, reseller will not receive credit. All Xbox Live product must include DVD folder with visible subscription code, XBox live communicator, and original box. Reseller will be billed for missing parts.

Xbox Software and Accessories - We will accept defective returns up to 20 days from date of invoice. All software and accessories must be returned for same product replacement only. No credit. We reserve the right to charge 15% restocking charge if returns exceed 1%.

PlayStation

PlayStation Consoles - Supplier tracks serial numbers on all consoles. Defective return window is 20 days from original Supplier invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Reseller will be billed for missing parts.

Playstation Software and Accessories - We will accept defective returns up to 20 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total PlayStation product.

Nintendo
Nintendo Consoles - Supplier tracks serial numbers on all consoles. Defective return window is 20 days from original Supplier invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Reseller will be billed for missing parts.

Nintendo Software and Accessories - We will accept defective returns up to 20 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total Nintendo product.

JVC
No returns for credit on color television, VCR, DVD, camcorders or Home Theater Systems. Authorized service center repair only (800-537-5722)

Panasonic CE
No returns for credit on video, DVD, portable DVD, LCD, plasma, color television, fax or camcorders. Authorized customer service center for repair only. (800-222-4213)

Philips
All TV, TV/VCR, and Pronto Remote Control product are Factory Warranty only and cannot be returned to Supplier. See complete Philips guidelines here.

Philips End-User Return Policy

Philips DVD, DVD/VCR combo and VCR units have a 60-day OTC exchange warranty for defective units. After 60 days through 1 year, an exchange can be made through Philips for a nominal fee.

Samsung
Samsung will only accept product returns due to the inability of Samsung to service the product on a timely basis. RMA’s will be issue only to product that cannot be repaired within 40 days.

Sony

Sony does not accept returns.

Toshiba

No returns for credit for TV, LCD TV, Plasma, DVD, portable DVD, VCR, DVD Recorders, Home Theater in a box, TV/VCR or TV/DVD. Authorized customer service center for repair only. (800-631-3811)

Coby Electronics
Supplier is not able to accept items from this manufacturer back. You must go directly to the manufacturer and have your item returned.

Consumables
This supplier cannot take back consumables, ie paper, ink, software, cd/dvd disks, etc. If the item is sent back the supplier may refuse the package, especially if opened.

Ricoh Products

Warranty is a 1 Year Warranty through Ricoh.

We do not accept Returns on these products. Ricoh will solve end-user’s problem.

Customer must have model #, serial #, problem & proof of purchase when calling.

Ricoh Tech Support # 1-800-RICOH38

Acer Products

RMA #’s
are only issued for DOA products within 10 days of purchase.

After 15 days, customer must contact Acer Repair direct for warranty.

Customer must have model #, serial #, problem & proof of purchase when calling.

Acer Repair - (800) 816-2237 - End User Support Line

Vizio Products

Warranty is 90 days through Vizio.

We do not accept Returns on these products.

Call Vizio Repair Hotline for Technical Support. If they are unable to fix the problem over the phone, they will issue a Repair Order.

Caller must state they purchased the product through Sun Enterprises when calling.

Vizio Repair - (888) 849-4623

 

Once a return is authorized by our return department you should:

1.        Return the item to the address given to you by our return department.

2.        Write the Return Authorization Number clearly on the shipping lable.

3.        Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

 

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

Credit card processing:  Your information must be verified before item is sent out to prevent fraudulent activities. For unverified information, refund will be granted within 20 Days. Check your email for updates on your order status and thank you again. 

Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Also, for security reasons, voice confirmation may be required before we can process your credit card. 

If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from one of our Distribution Warehouses located throughout  the United States.

If item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.